Your privacy matters at Park 21. This page explains exactly what personal information we collect when you use our platform, how we use it, who we share it with, and what your rights are under applicable data protection law. We've written this in plain language so it's actually readable — not just a wall of legalese.
These cards summarise the most important points. The full details are below — and we do encourage you to read through them — but here's the short version for those pressed for time.
We collect your name, contact details, date of birth, payment information, and gameplay data. We only ask for what we actually need to run your account and comply with regulations.
Your data lets us run your account, process transactions, verify your identity, personalise your experience, and send you relevant offers. We don't use it to spam you or sell it to advertisers.
We share your data with payment processors, identity verification services, and regulatory bodies as required by law. We never sell your data to third-party marketers.
All data is encrypted in transit and at rest. We apply strict access controls so only authorised personnel can handle your personal information.
You have the right to access, correct, or delete your personal data. You can also opt out of marketing communications and request data portability at any time.
Park 21 uses essential, functional, and analytics cookies to keep the platform working properly and to understand how players use the site. You can manage cookie preferences in your browser settings.
Park 21 is an online gaming and casino platform operated for the Philippine market. When this Privacy Policy refers to "Park 21," "we," "us," or "our," it means the company operating the Park 21 platform at park21.app and responsible for the personal data you provide when you register and use our services.
As the data controller for your personal information, Park 21 determines how and why your data is processed. This Privacy Policy describes those decisions in detail so that you, as a registered user or visitor, can make an informed choice about sharing your data with us.
If you have any questions about how Park 21 handles your personal data, you can contact our support team at support@park21.app at any time.
The types of personal data Park 21 collects depend on how you interact with the platform. Here's a breakdown of what we collect and in which context:
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming assessment purposes, and only with your explicit consent.
Park 21 collects your personal data through several channels:
Park 21 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was collected. Here are the main purposes:
Park 21 only processes your personal data where we have a valid legal basis for doing so. The specific basis depends on the purpose of the processing:
Park 21 does not sell your personal data. We share it only where necessary, with the following categories of recipients:
All third parties who process data on Park 21's behalf are contractually obligated to handle your information securely, use it only for the specified purpose, and comply with applicable data protection standards.
Some of the third-party service providers Park 21 works with — particularly cloud infrastructure and game developer partners — may be located outside the Philippines. Where this is the case, we take steps to ensure that your personal data receives an adequate level of protection.
These steps typically include entering into data processing agreements that incorporate standard contractual clauses or equivalent safeguards recognised under applicable data protection law. We do not transfer your data to countries or entities that cannot demonstrate adequate data security practices.
Park 21 retains personal data for as long as it is necessary for the purposes described in this policy and to meet our legal obligations. Here are the general retention periods we follow:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
Data security is something Park 21 takes seriously — not just because regulations require it, but because our players deserve to know their information is safe.
While we take all reasonable precautions to protect your data, no platform can guarantee absolute security. You also have a role to play — use a strong, unique password for your Park 21 account and never share your login details with anyone.
Park 21 uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly, remember your preferences, and understand how our users interact with the site.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Park 21 platform.
As a registered Park 21 user, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at support@park21.app with your request and we'll handle it within 30 days.
Request a copy of the personal data Park 21 holds about you.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer needed or you withdraw consent.
Ask us to limit how we use your data in certain circumstances, such as during an active dispute.
Receive a machine-readable copy of your data to transfer to another service provider.
Unsubscribe from marketing communications at any time via email, SMS, or account settings.
Please note that some rights may be limited where we are required to retain data for legal, regulatory, or fraud-prevention purposes. We will always explain if a request cannot be fully honoured and why.
Park 21 is strictly an adults-only platform. We do not knowingly collect or process personal data from anyone under the age of 21. If you are a parent or guardian and believe your child has registered an account on Park 21, please contact us immediately at support@park21.app and we will investigate and take appropriate action, including closing the account and deleting associated data.
Our age verification processes are designed to prevent minors from creating accounts. Where we discover that an account has been opened by someone under the minimum age requirement, the account will be closed without notice and any funds will be returned to their source after verification.
Park 21 may update this Privacy Policy from time to time to reflect changes in how we operate, new regulatory requirements, or feedback from our users. When changes are made, we will update the "Last updated" date at the top of the page.
For material changes — meaning changes that significantly affect your rights or how we use your data — we will notify registered Park 21 users via email or an in-platform notification before the change takes effect.
Continued use of Park 21 after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. We encourage you to check this page periodically to stay informed.
If you have any questions, concerns, or requests relating to this Privacy Policy or how Park 21 handles your personal data, please get in touch with us. We aim to respond to all privacy-related inquiries within 5–10 business days.
Email us at: support@park21.app
Our support team is available 24/7 — including weekends and Philippine public holidays. When sending a privacy request, please include your registered username or email address and a clear description of your request so we can handle it as quickly as possible.
If you feel that Park 21 has not adequately addressed a privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority for data protection matters in the country.
Now you know exactly how we handle your data. Park 21 is built on transparency and trust — so create your free account today and enjoy JILI Slots, live Baccarat, card games, and more on a platform that genuinely puts Filipino players first.
21+ only. Please gamble responsibly. See our Responsible Gaming page for tools and support.